{"id":6697,"date":"2026-03-12T13:27:55","date_gmt":"2026-03-12T12:27:55","guid":{"rendered":"https:\/\/schnepel.com\/cancellation-policy\/"},"modified":"2026-06-09T12:42:05","modified_gmt":"2026-06-09T10:42:05","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/schnepel.com\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Right of withdrawal<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">You have the right to withdraw from this contract within fourteen days without giving any reason.<\/p>\n\n<p class=\"wp-block-paragraph\">The revocation period is fourteen days from the date,<\/p>\n\n<ul class=\"wp-block-list\">\n<li>on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly,<\/li>\n\n\n\n<li>on which you or a third party named by you have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Revocation address<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you must contact us:<\/p>\n\n<p class=\"wp-block-paragraph\">Trading agency Lars Schnepel UG (haftungsbeschr\u00e4nkt)<br\/>Zum Vorwerk 45<br\/>D-32609 H\u00fcllhorst<br\/>Germany<\/p>\n\n<p class=\"wp-block-paragraph\">Phone: +49 (0) 5744 511801<br\/>E-mail: <a href=\"mailto:info@schnepel.com\">info@schnepel.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Consequences of revocation<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.<\/p>\n\n<p class=\"wp-block-paragraph\">For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.<\/p>\n\n<p class=\"wp-block-paragraph\">We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Return of the goods<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.<\/p>\n\n<p class=\"wp-block-paragraph\">The deadline is met if you send the goods before the deadline expires.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>You bear the direct costs of returning the goods.<\/strong><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Value replacement<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\"><strong>Exclusion or premature expiry of the right of withdrawal<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply to contracts:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs<\/li>\n\n\n\n<li>for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h1 class=\"wp-block-heading\"><strong>Sample withdrawal form<\/strong><\/h1>\n\n<p class=\"wp-block-paragraph\">(If you wish to cancel the contract, please fill out this form and send it back to us).<\/p>\n\n<p class=\"wp-block-paragraph\">To:<br\/>Handelsagentur Lars Schnepel UG (haftungsbeschr\u00e4nkt)<br\/>Zum Vorwerk 45<br\/>D-32609 H\u00fcllhorst<br\/>E-mail: <a href=\"mailto:info@schnepel.com\">info@schnepel.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">I\/we (<em>)<\/em> hereby revoke<em> the<\/em> contract concluded<em> by me\/us (<\/em>) for the purchase of the following goods:<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"wp-block-paragraph\">Ordered on: _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">Received on: _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">Name of the consumer(s): _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">Address of the consumer(s): _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">Signature (only for notification on paper): _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">Date: _________________________<\/p>\n\n<p class=\"wp-block-paragraph\">(*) Delete as appropriate<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. 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